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A safe environment for all

Conwy County Local Restrictions

It was announced on Tuesday 29th September that Conwy county is being placed into a local lockdown, which sadly means we will not be able to welcome customers from outside the county unless they are travelling here for work, educational purposes or on compassionate grounds. We apologise for any inconvenience caused and look forward to welcoming visitors from outside the county as soon as we are able to do so.

Safe Surroundings For All

We are doing everything we can to ensure both yours and the safety of our team whilst maintaining the friendly and sociable environment that our pubs always offer.

We are putting in the below measures and ask both our customers and team to play their part in ensuring a safe surrounding for all:

Face Masks for Staff and Customers

All staff members (other than medically exempt) will wear face masks whilst at work.  We require all customers to wear a face mask except when seated at your table (unless you have a medical reason not to do so).

Maximum Party Size of 6 (from one household)

We can only accommodate tables of a maximum party size of 6 people (from one household).

Hand Sanitising

We are asking all customers to sanitise their hands upon arrival to the pub and all of team are washing and sanitising their hands regularly.

Social Distancing

We ask all customers and our team members to practise safe social distancing and to please be courteous to others in tight spaces around the pub. We have reduced the number of tables and seats to ensure safer distances between tables and diners.

Be Courteous

Please be couteous to others when entering and leaving the building.  If there is someone coming the other way through the door then please just step aside and let them come through before you enter.

Regular Cleaning

Our team are regularly cleaning and sanitising “touch areas” around the pub every 30 minutes as well as regular cleaning of our toilets.

Seated Service Inside & Out and Queueing

We are offering seated service only inside and out.  Please wait to be seated upon arrival and we ask that you do not approach the bar, your server will come to you.  If all tables are full you will be asked to wait in a queue whilst a table becomes available.

Single Use Menus

Our menus are single use for each customer and will be recycled after.

Track and Trace

We please ask that you “check in” online when you sit down if you haven’t already given your details to one of our team.  The URL and QR code that you need to visit is on the menu on the table.  We just need your name and number in case we are contacted by Track and Trace.

Reduced Contact

As much as we love interaction with each other, at the moment we need to try and limit this as much as possible so we encourage contactless/card payments.

Staff Health Checks

Staff will undertake temperature and health checks upon arrival for their shift to ensure they are fit to work.


FAQs

We appreciate that we may not have answered all your questions above and so if any queries remain we would like to direct you to our Frequently Asked Questions page on our website HERE, or by all means get in touch directly.


If we all play our part then we can enjoy our time at the pub with friends and family.  We hope that we have found the balance right between being a great pub and keeping you and our team safe however if you have any concerns or feedback then please speak to a member of the team.

See you soon!